Processing Time:
All orders are processed and shipped within 1-2 business days. Orders
placed over the weekend will be dispatched on Monday.
Shipping Time:
Standard Shipping: Delivery is expected within 4-6 business days after dispatch.
Order Tracking:
Once your order is shipped, we will send you an email containing a
tracking number and a link to the courier’s website. If you do not receive this email, please reach out to
our customer service team. You can also track your order by sending a WhatsApp message to our order helpline
at +91 74340 84905 or by emailing support@mskyshop.com.
Delivery Costs:
Delivery costs vary based on your location. Please refer to your order
summary for details on the delivery charges associated with individual products.
Failed Delivery:
If the package cannot be delivered due to issues such as an incorrect
shipping address, absence of the receiver, or refusal to accept the package, it will be returned to us at
your expense. This includes any shipping costs incurred, which will be deducted from your total refund.
Our Carriers:
We utilize Delhivery for our deliveries.
Upon Receipt of Your Order:
We advise you to inspect the package and its contents
carefully before signing for delivery. If the parcel appears damaged or incomplete, please refuse delivery
or sign as “Damaged” and contact us on the same day.
Bank Holidays:
Please note that we do not deliver on bank holidays. In such cases, your
parcel will be delivered on the next working day.
Contact Information:
Address:
Mskyshop
Surat-395044, Gujarat, India
Phone: +91 74340 84905
Email: support@mskyshop.com
Customer Support:
For any questions, feel free to contact us. Our support team is
available Monday to Saturday from 10:00 AM to 5:00 PM.